News Summary of Collaboration and Shared Services from 12th October 2016

Apparently it is national Customer Service Week.

One of the exercises delegates work on in the Trust & Shared Vision workshop, is a shared customer contact centre. All kinds of useful ideas bubble up from the wide range of delegates about delivery of shared contact centres. So you can read what the experts say too, in a number of the collaboration articles below.

Here is the collaborative working news, plus 9 collaborative working jobs, from the last few days…

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Devolution

How Theresa May is changing the government’s devolution drive

The UK’s vote to leave the European Union and the subsequent change in Downing Street is likely to alter the role of devolution in government policy. Read more >>>

 

Let’s take full advantage of what devolution can offer

The government’s devolution and localism agenda creates opportunities for the sector to refine its mission and purpose, says Ayub Khan. Read more >>>

LGA chair warns government change could derail devolution

The chair of the Local Government Association has warned that a “pause” in devolution following Theresa May’s arrival in Downing Street could derail the process across the country. Read more >>>

CABINET CALL: Why I am in favour of devolution - by council leader Cllr Gary Porter

The next few weeks should see some real progress made on the Greater Lincolnshire Devolution deal. Read more >>>

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Housing

Kier partnership looks to exploit government house-building drive

Kier Living has set up a new operation to offer cash-strapped local councils and housing associations a way to develop their land. Read more >>>

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Local Government

4 steps for local government digital leaders

Digital transformation is one of the most exciting challenges facing local public services, but one which is often inadequately addressed directly by elected representatives. Read more >>>

Half of councils now taking part in One Public Estate programme

More than 150 councils are set to join the next phase of a public sector scheme to cut property costs and transform local services. Read more >>>

Welsh councils forced to collaborate under fresh local government reform plans

Local authorities in Wales will not be forced to merge, but will undergo an “enhanced level of mandatory and systematic” collaborative working under new integration plans announced by the Welsh Government. Read more >>>

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Digital & Customer Service

Capita Conferences: Multi-Agency Information Sharing

Friday 21st October 2016 - Grange City Hotel, London. With the European Union’s General Data Protection Regulation set to be implemented from May 2018, our Multi-Agency Information Sharing Conference is aptly timed to explore the latest policy updates. Read more >>>

Cloud infrastructure providers unveil data protection Code of Conduct

Cloud Infrastructure Services Providers in Europe (CISPE), a newly formed coalition of more than 20 cloud infrastructure providers, has announced the launch of the first-ever data protection code of conduct. Read more >>>

Research reveals what the public really wants from customer service

As National Customer Service Week gets underway (it runs from today until Friday), research by The Institute of Customer Service has claimed that one in six Britons claim to experience poor customer service at least once a week, with many blaming the attitude and competence of staff. Read more >>>

Survey reveals the truth about public sector Cloud implementation

A new survey has revealed the lingering pain points surrounding the public sector’s implementation of Cloud services and highlighted what’s being done about them. Read more >>>

Why the public sector needs to focus on customer service

As part of our focus on National Customer Service Week, Digital by Default News caught up with Andrew Cleminson, Business Development Director at Agilisys. Here we uncover how the public sector is responding to the demands and expectations of today’s citizens through the use of digital technology. Read more >>>

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Blue Light Transformation

Julia Mulligan says North Yorkshire Police and North Yorkshire Fire and Rescue Service could be jointly led

The most senior police and fire officers in North Yorkshire could be brought together in one body overseeing both 999 services, to help save millions of pounds a year, a new report says. Read more >>>

Merseyside police and fire services 'to merge' in a bid combat government cuts

Police and fire services on Merseyside are set to merge in a bid to protect the frontline from swingeing government cuts. Read more >>>

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