Thursday, 20 October 2016

News Summary of Collaboration and Shared Services from 19th October 2016

Unfortunately, the headline in the press on Monday was about hundreds of public sector staff cuts, especially in councils. So let’s talk about jobs in the collaboration sector.

The “collaboration sector” only exists, when you bring together the common skills that are appearing in many more adverts:

·         Ability to work across a wide range of partners
·         Supporting the development of a common vision
·         Skills in facilitating collaborative change within the organisation

There are 10 jobs below that require the collaborative working skills of a Collaborative Transformation/Shared Service practitioner or architect. It doesn’t say it in the title and you are unlikely to see a job saying “Collaborative Transformation Architect Wanted!”.

So, when you see a job title below, don’t dismiss it because it doesn’t match exactly what you are doing now. Look at it from the collaborative skills requirement as a way in the door.

And, sitting at interview with
CTPrac™ or CTArc™ recognition could prove helpful too.

Here are the jobs and news from the last few days…

Local Government

Hundreds of jobs at risk as councils publish budget plans

Councils have warned that hundreds of additional jobs are at risk, as they publish plans to save millions over the next four years. Read more >>>

Councils make progress towards sharing services agreement

Progress has been made on the principle of sharing services across East Dunbartonshire, Inverclyde and West Dunbartonshire Councils. Read more >>>


Welsh Local Government Pension Schemes to pool assets worth £13bn

All eight of the Local Government Pension Scheme (LGPS) funds in Wales have called on central government to enable them to pool investments worth a total of £13bn. Read more >>>


LGA urged to approve new Unitary Councils Network

Unitary councils are seeking permission from the LGA to form their own special interest group. Papers published for the LGA leadership board meeting on 19 October recommend approving the proposals, from Cllr Paul Bettison OBE, leader of Bracknell Forest Council. Read more >>>

Birmingham to pilot full business rate retention

The West Midlands is set to join the areas across England that will pilot full business rates retention ahead of the national rollout of the scheme in 2020, after Birmingham City Council indicated its support for the move. Read more >>>

Brent and Lewisham aim to extend shared service

London local authorities say they are ready to talk to others six months after setting up shared ICT team. Read more >>>


Shoreline Talking to Boston Mayflower Housing Association

Meeting housing needs and supporting local communities are our key priorities, and in these challenging times this matters more than ever to us. Read more >>>

Health & Social Care

NHS Shared Business Service wins more business

NHS Shared Business Service has signed three-year contracts with University College London Hospitals NHS Foundation Trust (UCLH) and the Royal National Orthopaedic Hospital NHS Trust to support payroll and pension services. Read more >>>

Health care and adult social care in England 2015 to 2016

This report is an assessment of the state of health care and adult social care in England 2015 to 2016. Read more >>>

Let users design care services to tackle rising costs

Ian Welsh argues ordinary service users and their families could help create more cost effective social care services. Read more >>>

Setting the standard: why the public sector must make digital services open for all

Events like the recent Paralympics are a great reminder of the importance of accessibility and ensuring equal and open access for all. Read more >>>

Patients could get advanced treatment quicker, says NICE

Cost effective treatments could be offered up to three months faster under plans unveiled by the standards body and NHS England. Read more >>>

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News Summary of Collaboration and Shared Services from 12th October 2016

Apparently it is national Customer Service Week.

One of the exercises delegates work on in the Trust & Shared Vision workshop, is a shared customer contact centre. All kinds of useful ideas bubble up from the wide range of delegates about delivery of shared contact centres. So you can read what the experts say too, in a number of the collaboration articles below.

Here is the collaborative working news, plus 9 collaborative working jobs, from the last few days…


How Theresa May is changing the government’s devolution drive

The UK’s vote to leave the European Union and the subsequent change in Downing Street is likely to alter the role of devolution in government policy. Read more >>>


Let’s take full advantage of what devolution can offer

The government’s devolution and localism agenda creates opportunities for the sector to refine its mission and purpose, says Ayub Khan. Read more >>>

LGA chair warns government change could derail devolution

The chair of the Local Government Association has warned that a “pause” in devolution following Theresa May’s arrival in Downing Street could derail the process across the country. Read more >>>

CABINET CALL: Why I am in favour of devolution - by council leader Cllr Gary Porter

The next few weeks should see some real progress made on the Greater Lincolnshire Devolution deal. Read more >>>


Kier partnership looks to exploit government house-building drive

Kier Living has set up a new operation to offer cash-strapped local councils and housing associations a way to develop their land. Read more >>>

Local Government

4 steps for local government digital leaders

Digital transformation is one of the most exciting challenges facing local public services, but one which is often inadequately addressed directly by elected representatives. Read more >>>

Half of councils now taking part in One Public Estate programme

More than 150 councils are set to join the next phase of a public sector scheme to cut property costs and transform local services. Read more >>>

Welsh councils forced to collaborate under fresh local government reform plans

Local authorities in Wales will not be forced to merge, but will undergo an “enhanced level of mandatory and systematic” collaborative working under new integration plans announced by the Welsh Government. Read more >>>

Digital & Customer Service

Capita Conferences: Multi-Agency Information Sharing

Friday 21st October 2016 - Grange City Hotel, London. With the European Union’s General Data Protection Regulation set to be implemented from May 2018, our Multi-Agency Information Sharing Conference is aptly timed to explore the latest policy updates. Read more >>>

Cloud infrastructure providers unveil data protection Code of Conduct

Cloud Infrastructure Services Providers in Europe (CISPE), a newly formed coalition of more than 20 cloud infrastructure providers, has announced the launch of the first-ever data protection code of conduct. Read more >>>

Research reveals what the public really wants from customer service

As National Customer Service Week gets underway (it runs from today until Friday), research by The Institute of Customer Service has claimed that one in six Britons claim to experience poor customer service at least once a week, with many blaming the attitude and competence of staff. Read more >>>

Survey reveals the truth about public sector Cloud implementation

A new survey has revealed the lingering pain points surrounding the public sector’s implementation of Cloud services and highlighted what’s being done about them. Read more >>>

Why the public sector needs to focus on customer service

As part of our focus on National Customer Service Week, Digital by Default News caught up with Andrew Cleminson, Business Development Director at Agilisys. Here we uncover how the public sector is responding to the demands and expectations of today’s citizens through the use of digital technology. Read more >>>

Blue Light Transformation

Julia Mulligan says North Yorkshire Police and North Yorkshire Fire and Rescue Service could be jointly led

The most senior police and fire officers in North Yorkshire could be brought together in one body overseeing both 999 services, to help save millions of pounds a year, a new report says. Read more >>>

Merseyside police and fire services 'to merge' in a bid combat government cuts

Police and fire services on Merseyside are set to merge in a bid to protect the frontline from swingeing government cuts. Read more >>>

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